Experiencing Issues with Twilio SMS

Uptime over the past 90 days. View historical uptime.
Pitcher ADMIN Operational
90 days ago
100.0 % uptime
Today
Pitcher API Operational
90 days ago
100.0 % uptime
Today
Pitcher CONNECT Operational
90 days ago
100.0 % uptime
Today
Pitcher IMPACT Operational
90 days ago
100.0 % uptime
Today
Pitcher IMPACT LIVE! Operational
90 days ago
100.0 % uptime
Today
Pitcher INSIGHT Operational
90 days ago
100.0 % uptime
Today
Pitcher REPORTING Operational
90 days ago
100.0 % uptime
Today
Pitcher ZERODRIVE Operational
90 days ago
100.0 % uptime
Today
AWS s3-eu-central-1 Operational
AWS s3-eu-north-1 Operational
AWS s3-eu-south-1 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS s3-eu-west-3 Operational
AWS rds-eu-central-1 Operational
AWS rds-eu-north-1 Operational
AWS rds-eu-south-1 Operational
AWS rds-eu-west-1 Operational
AWS rds-eu-west-2 Operational
AWS rds-eu-west-3 Operational
AWS elasticbeanstalk-ca-central-1 Operational
AWS elasticbeanstalk-eu-central-1 Operational
AWS elasticbeanstalk-eu-north-1 Operational
AWS elasticbeanstalk-eu-south-1 Operational
AWS elasticbeanstalk-eu-west-1 Operational
AWS elasticbeanstalk-eu-west-2 Operational
AWS elasticbeanstalk-eu-west-3 Operational
Zendesk Sunshine Conversations Viber Operational
Zendesk Sunshine Conversations Twitter DM Operational
Zendesk Sunshine Conversations Twilio SMS Operational
Zendesk Sunshine Conversations Telegram Operational
Zendesk Sunshine Conversations Mailgun Operational
Zendesk Sunshine Conversations Facebook Messenger Operational
Zendesk Sunshine Conversations LINE Operational
Zendesk Sunshine Conversations Web SDK Operational
Zendesk Sunshine Conversations WhatsApp Operational
Zendesk Sunshine Conversations WeChat Operational
Zendesk Sunshine Conversations Sunshine Conversations Core API Operational
Twilio SMS Degraded Performance
Google Cloud Platform Google Cloud Storage Operational
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
mailgun Events & Logs Operational
mailgun Email Validation Operational
Vonage Video API Enterprise Video Operational
Vonage Video API Enterprise API Operational
Vonage Video API Standard Video Operational
Vonage Video API Standard API Operational
Salesforce EU0 Operational
Salesforce EU1 Operational
Salesforce EU2 Operational
Salesforce EU2 Operational
Salesforce EU2 Operational
Salesforce USA1 Operational
Salesforce USA10S Operational
Salesforce USA12 Operational
Salesforce USA13 Operational
Salesforce USA14S Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 29, 2026
Planned Infrastructure Upgrade
Completed - The planned infrastructure upgrade has been successfully completed. All services are operational.

Downtime was within the planned maintenance window (Saturday March 28, 7pm UTC). No data loss or service-impacting issues were observed.

We are now in a hypercare monitoring period. If you experience any unexpected behavior, please contact support.
Mar 29, 19:06 CEST
Verifying - Verification is currently underway for the maintenance items.
Mar 29, 08:39 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 00:00 CET
Scheduled - As part of our ongoing infrastructure modernization, we will perform an upgrade of the database infrastructure supporting the Pitcher platform to further improve performance and stability.

What you need to know:
The upgrade is scheduled for 28–29 March 2026 (weekend).
No service disruption is expected in the working hours.
This change introduces performance optimizations and platform improvements.

What you need to do:
No action is required from your side.

Our engineering team will monitor the deployment throughout the maintenance window and the following days after it.
If you notice any unexpected behaviour after the upgrade, please contact the Pitcher support team.

Thank you
Mar 16, 16:21 CET
Mar 28, 2026
Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

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